PRIVACY POLICY

Effective Date: 9/12/2025

At Twig Hockey Company, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or purchase from us.

Information We Collect

When you interact with our site, we may collect:

  • Personal information: name, email address, billing and shipping address, payment details.

  • Account information: if you sign up for newsletters, promotions, or create an account.

  • Technical information: cookies, IP address, browser/device type, pages visited.

How We Use Your Information

We use your information to:

  • Process and ship your orders.

  • Communicate with you about your purchases, account, or support needs.

  • Send marketing emails if you have opted in (you may unsubscribe anytime).

  • Improve our website, products, and customer experience.

  • Comply with legal and payment processing obligations.

Sharing Your Information

We do not sell or rent your information.
We may share information only with:

  • Payment processors (e.g. PayPal, Stripe) to complete transactions.

  • Shipping providers (e.g. UPS, FedEx, Canada Post) to deliver orders.

  • Service providers (e.g. email newsletter platforms, analytics tools like Google Analytics) who help us operate our business.

All partners are required to protect your information and use it only for the services they provide.

Cookies & Tracking

We use cookies and tracking technologies to:

  • Remember your preferences and cart contents.

  • Analyze site traffic and performance.

  • Show you relevant ads through third-party platforms like Google or Meta.

You can disable cookies in your browser, but some features may not work properly.

Data Security

We take reasonable precautions to protect your data from loss, misuse, or unauthorized access. Sensitive information (like payment details) is encrypted during transmission.

Your Rights

Depending on where you live (e.g. California, Canada, EU), you may have rights to:

  • Access the personal data we hold about you.

  • Request corrections or deletion of your data.

  • Opt out of marketing communications.

To exercise these rights, contact us at service@twighockeycompany.com.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect information from them.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the “Effective Date” above.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Twig Hockey Company
Email: service@twighockeycompany.com