We understand that you probably need your shipment right away. That's why we work to ensure our orders are packaged and sent out on the next business day, Monday-Friday. Delivery times shown at checkout are estimates and not guaranteed. Weekend, holidays, office closures, and unforeseen circumstances out of our control are not factored into the estimate. You will receive a tracking confirmation email at the end of the business day of your order shipping.

U.S. Shipping

Shipping hockey sticks is kind of strange. They're really light and pretty big so shipping just one is expensive, but adding additional sticks to the shipment only marginally increases the price. Go ahead and see how little extra it is to add that extra stick. The price charged for shipping your order rarely covers the the actual cost of the shipment.

We use typically use USPS to minimize shipping costs to you.

International Shipping

Canada, we use the USPS Priority Mail Global Post service partnership with Canada Post to get orders to you. It's the cheapest way to get sticks north of the border and we prepay your tax and duty.

If your order has a shipping address anywhere else outside of the United States, please carefully read the following rules and restrictions concerning international orders.

• Our checkout process provides you with a list of international locations we regularly ship to. If you do not see a specific country or region listed during checkout, please submit the Contact Us form to get at  shipping price for these locations.
• Orders may be shipped in multiple packages to you. This may affect your duties/customs charges upon delivery.
• Please allow additional processing time of your order for international shipments as all billing information must be verified direct with the bank.
• All prices on twighockeycompany.com are shown in either U.S. dollars (USD) or Canadian dollars (CAD) depending on user selection at the top of the page.
• If you have any questions concerning your order and you currently live outside of the United States you must contact a Customer Service Specialist via e-mail info@twighockeycompany.com or by phone at +1-802-455-8944.

Duties and Taxes for International Shipments

Any order being shipped to a destination outside of the United States and Canada may be subject to import duties and your local sales taxes that are levied and collected upon delivery. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be paid upon delivery to receive your package. If these fees are not paid the order will be forfeited by the recipient and no credit will be made for the order. You should contact your local customs office for further information prior to placing an order. As these fees are not charged by Twig Hockey Company, we are not able to refund any costs you are charged. Please note that your items may be shipped in multiple packages to you.

Billing Verification

All International orders, or orders using International Credit Cards must be verified with the bank prior to shipping. Please allow 2-5 Business days to verify all billing information. You will be contacted if the information cannot be verified.

Shipping Costs

Accurate and current shipping costs are shown during checkout.

Fast and Convenient Returns

You may return an item purchased directly through twighockeycompany.com within 60 days of purchase for a full refund. We do not reimburse original shipping charges.

Free return shipping is only available for orders shipped within the 48 contiguous United States. Orders shipped to international, military, Alaskan, Hawaiian, or U.S. territory addresses are not eligible for free return shipping.

In order to receive a refund, the product must be in its original undamaged package, it cannot be used, taped, cut, or washed and it must contain all accompanying parts.

If you purchased a Twig Hockey Company product through a local retailer, this policy does not apply. Purchases made at local retailers must be handled through that retailer directly.

Refunds

- Refund will be issued to your original payment method.

Exchanges

- To avoid issues with out-of-stock inventory and to speed up getting the right product in your hands, direct exchanges are not available. Simply return the one you don't need and you're free to order the one you do need right away.

How do I make a return?

To return an item, you must have a Return Merchandise Authorization number (RMA).

How do I request an RMA?

1. Login to your account
2. Select the previous order with your merchandise on it
3. Check the box next to the product you're returning and add an explanation of why you're returning it
4. Click "Make an RMA slip"
5. After you get your RMA number Free return eligible customers will get a separate email with a return label to affix to the package. All other customers will get an email with the return address and directions to mail the product back to our warehouse. Make sure to choose a trackable service for the package.

Do not just slap the shipping label on the product. Securely package the return product within its original shipment packaging. If you don't have it anymore, please use an outer box that fully encapsulates it.

If that's all too confusing, you can contact us for help navigating it.

Can I return something I received as a gift?

Yes, but you'll need to contact us for assistance. If you can provide the email address, first and last name, or last name and zip code of the gift giver, we can get your return started.

How long do returns take to process?

Once the return has been received and inspected by our warehouse and if it meets all of our guidelines, a refund will be issued to the original form of payment used to make your original purchase, within 3 business days from receipt. Depending on your financial institution, it may take 10-14 business days for this transaction to appear on your statement.

As soon as a refund has been issued, you will receive a refund confirmation email.

I live a hop, skip, and a jump away from your Caledonia, Michigan offices. Can I return my purchase in person?

Negative, Ghostrider.