Warranty Information

We want your product experience to be top-notch and for you to use our sticks for years to come. While we put every effort into minimizing defects, we realize that manufacturing errors can still happen and we want to take care of those.

Sticks

Before we bore you to death with our warranty disclosure, please keep in mind that our warranty terms differ from the common retail brands on the market because we don't charge you up front for a certain percentage of planned user breakage. Unlike those brands, however, we offer a full 90 days of tiered warranty coverage. The basic warranty terms are as follows:*

- Within 14 days of delivery: You are eligible for a one-time replacement at no charge
- Within 30 days of delivery: Replacement at 50% off regular price
- Within 60 days of delivery: Replacement at 25% off regular price
- Within 90 days of delivery: Replacement at 10% off regular price

This warranty only applies to products that break due to manufacturing defect and is limited to a one-time replacement/discount of the original purchased item only. Chips, dents, and scratches to the stick from usage are unavoidable and are not covered by warranty. If Twig Hockey Company determines that the breakage was due to accident, heat, flame, abuse, negligence, or abnormal use, the stick will not be covered by this warranty.

All shipping expenses are the responsibility of the customer.

This warranty does not apply to any professional, NHL, AHL, USHL, ECHL, CHL, university, college, or juniors hockey players. Come on, you really expect us to warranty product for this level of player?

If you have a broken stick, please email us at service@twighockeycompany.com with:

  1. Your contact information including email address on the original order and your phone number
  2. A clear picture of the breakage on the stick while making sure the stick is identifiable in the photo
  3. A photo of the serial number off the back of the shaft

Do not send the broken stick back to Twig Hockey Company. Your submission will be reviewed and a representative will contact you about replacement and discounted replacement amount if necessary.

*Sticks sold as clearance or cosmetic blemish, as well as those purchased with Refer & Earn discount codes are not eligible for full no-cost replacement. Instead, the 30-90 day discount percentages will be valid against any other available stick model. All other products sold as clearance are sold as-is and have no express or implied warranty coverage.

Bags

Twig Hockey Company bags have a 180-day warranty from the original date of purchase against manufacturing defects. Warranty does not cover cosmetic damage (IE: scuffs, scrapes or snags) from regular use or damage caused from improper set up of the bag. Warranty is void if signs of misuse are detected or if bag has been altered. Twig Hockey Company Inc. will supply the parts to repair or replace defective product at our sole discretion.

*Bags purchased as clearance or at cosmetic-blemish discounted pricing for are not warranty eligible.

Bag Warranty Handling

  1. If purchased through a dealer, the dealer should make an attempt to repair the bag internally. Twig Hockey Company will supply any spare parts or a replacement bag if necessary if within the 180-day warranty period.
  2. If the bag needs to go to an outside repair shop to be fixed, Twig Hockey Company will reimburse the retailer up to $25.00 to make repairs on a Twig Hockey Company bag, provided the repair was authorized by Twig Hockey Company, we receive an itemized receipt from the repair shop, and it is within the 180-day warranty period.
  3. Credits to retailers for defective products that cannot be repaired will be approved by Twig Hockey Company on a case-by-case basis. Credits will be applied to account and have no cash value.
  • Contact Twig Hockey Company’s Customer Service/Warranty Department by email.
  • Provide a printed copy of the receipt/proof of purchase showing that item was purchased within the 180-day warranty period. Handwritten receipts are not eligible.
  • Provide photographs and a detailed explanation of the defect
  • Twig Hockey Company will issue a credit to retailers or replacement product to customers at our sole discretion.

service@twighockeycompany.com