We build our sticks and bags to perform at the highest level, and we stand behind that promise. While hockey is a tough game, if your gear fails because of a manufacturing defect, we’ll make it right — no surprises, no runaround.

Stick Warranty

Unlike big-brand retail models, Twig gives players a 30-day warranty with extended coverage options that go beyond the industry standard.

Coverage:

• Within 30 days of delivery: One-time replacement at no charge on eligible stick
• Day 31–60: 25% off a replacement
• Day 61–90: 10% off a replacement

Important: Only the originally purchased stick carries warranty coverage, limited to one claim per stick. Replacement sticks do not carry new warranty coverage.

How credits are applied:

• U.S. customers, a warranty credit equal to the product value (per coverage tier) will be issued to your account — shipping is always paid separately at checkout based on the option you select.
• Canadian customers, a warranty credit equal to the product value minus a flat $25 CAD shipping charge will be issued to your account. We cover most of the nearly $75 CAD shipping cost so that your replacement process stays simple and affordable.

What’s covered: Manufacturing defects that lead to breakage.
What’s not covered: Chips, scuffs, scratches, or damage from play that doesn’t affect performance (normal wear and tear), accidents, abuse, heat, fire, or any abnormal use.

Pro-level players (NHL, AHL, USHL, ECHL, CHL, university, juniors, etc.) are not eligible. Sorry pros — you go through sticks faster than we can ship them.

How to File a Stick Claim

Email us at service@twighockeycompany.com with:

1. Your contact info (include the email address used for the order)
2. A clear picture of the breakage on the stick while making sure the stick is identifiable in the photo
3. A photo of the serial number on the back of the shaft

Do not send your broken stick back. Once reviewed, we’ll email your warranty outcome along with replacement or discount instructions. Warranty claims are processed during regular business hours Monday - Friday. Please allow 48 hours for a response from our team on your claim.

Stick Warranty Exceptions

• Sticks purchased at clearance, blemish, or Refer & Earn discounts are not eligible for a free replacement, but the 25% and 10% tiers still apply.
• Only the originally purchased stick carries any replacement coverage.
  
  

Bag Warranty

Twig bags are built tough for players who live out of their gear. We back them with a 180-day warranty from the date of purchase against manufacturing defects.

What’s covered: Material or construction defects.
What’s not covered: Cosmetic wear (scuffs, scrapes, snags), misuse, or alterations.

How Bag Warranty Works

1. Email service@twighockeycompany.com with proof of purchase (no handwritten receipts) and photos of the defect.
2. If repair is possible, we may send parts, approve outside repairs (up to $25 reimbursed with authorization), or replace the bag at our discretion

How replacement credits are applied:

• U.S. customers, a warranty credit equal to the product value will be issued to your account — shipping is always paid separately at checkout based on the option you select.
• Canadian customers, a warranty credit equal to the product value minus a flat $25 CAD shipping charge will be issued to your account. Shipping large gear across the border costs much more than this — Twig covers most of it to keep your replacement process simple and affordable.

Note: Bags purchased at clearance or cosmetic blemish pricing are not warranty-eligible.