HOLIDAY SHIPPING INFO


Shipping Cutoff Dates

Ordering by the dates listed below guarantees Twig Hockey Company will ship out your order for on-time delivery by December 24th, before Christmas. All services are provided by USPS. USPS shipping delays due to weather, natural disasters, or other uncontrollable events cannot be foreseen and may increase delivery timeframe. Shipping services and rates are subject to change without prior notice. USPS expedited options may not be available in all areas.

Service LevelOrder by
First Class & Priority Mail (U.S. Delivery) Thursday, December 19th at 11:59 AM EST
Priority Mail International (Canada Delivery) Wednesday, December 11th by 11:59 AM EST
2-Day (U.S. Delivery) Friday, December 20th by 11:59 AM EST

Orders placed after 10 AM CT may require an additional business day for processing.

Orders placed after these dates may still arrive before December 25th, we just can't guarantee the timing will work out.

For additional information regarding shipping options, see our Shipping Policy.

Holiday Return Policy


We want to be sure you’re as happy with your Twig Hockey Company products as we are. If you’re not satisfied with your purchase, you can return it for a refund within 60 days of your purchase, provided it is unused and in its original packaging.

Ins and Outs of the Twig Hockey Company Return Policy

Refunds will be returned only to the original form of payment.

You may exchange a Twig Hockey Co. purchase for another item of equal or greater value (in which you are responsible for the difference in cost) within 60 days after the original date of purchase. Exchanges for items purchased outside of twighockeycompany.com will not be accepted.

All merchandise must be unused and undamaged and returned in its original packaging for refunds and exchanges.

For all returns and exchanges, you will be responsible for return shipping costs. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records.

All original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly. Merchandise returned 60 days after the original purchase date is not eligible for refund or exchange.

Please complete the return form to approve your return request. If your return is approved, you will receive a Return Order form to include inside the box with your return(s). This return policy only applies to products purchased directly from our website.

Twig Hockey Company does not promotion match with dealers or competitors.

HOLIDAY FAQ


Can I edit or cancel my order?

We are most likely unable to cancel or edit you order after it is placed as we are working to get your order shipped as soon as possible.

Can I include a gift message with my order?

We do not offer the option to add a gift message when you checkout.

Can I place an order for an item that is out of stock?

At this time, we are unable to offer backorders or pre-orders for items that are out of stock. Sign up for in-stock alerts to be the first to know when a product is back in stock.

Does Twig Hockey Company honor dealer and competitor promotions?

Seriously? No, Twig Hockey Co. does not honor dealer and competitor promotions. Sign up for our email list to be the first to know about Twig Hockey Co. deals or promotions.